Terms and conditions of sale



Updated: 2023-01-18


Article 1: Legal Information

These terms and conditions of sale apply to all orders placed on the virtual space of the Knight of The Astrée, hosted. PamAgora reserves the option to adapt or modify these terms and conditions of sale at any time. In the event of a change, the general terms and conditions of sale in effect on the day of the order will be applied to each order.

At any time, “you have the right to access, modify, correct and delete data that concerns you (Article 34 of the Computer And Freedoms Act of January 6, 1978).

PamAgora headquarters:

10 Moulin de Saint Mars

86210 Bonneuil Matours

In any mail to the activity, please include your name, first name, email and reference order number.

Article 2: Order Validation and Electronic Signature

Any purchase order signed by the consumer by “double click” constitutes an irrevocable acceptance that can only be questioned within the limits provided in these terms and conditions of sale.
The “double click” associated with the authentication and non-repudiation procedure and the protection of the integrity of the messages constitutes an electronic signature. This electronic signature has value between the parties in the same way as a handwritten signature.
By the simple fact of proposing an offer to purchase, the buyer subscribes to a contract by which he undertakes to purchase the article.

Article 3: Payment and Security Terms.

Payment terms.

You can make the settlement:
By credit card:
Payment is made on PayPal’s secure bank server. This means that no banking information about you passes through the site. Payment by credit card is therefore perfectly secure; your order will be registered and validated as soon as Paypal accepts the payment.
By wire transfer:
The bank details of the activity will be provided upon request. Your order is then booked for 7 days. It is validated and processed as soon as you receive your transfer.
By bank cheque:
Your order is then booked for 7 days. After this time, without receiving your cheque, it will be cancelled. The order will only be processed after receiving your cheque and after validation.
No cash payments will be allowed.


Property reserve clause.

The products remain the property of PamAgora, until the customer receives the order, the risks of the goods delivered are transferred to the customer.


Default of Payment.

PamAgora reserves the right to refuse to make a delivery or honour an order from a consumer who has not paid a previous order in full or partially or with whom a payment dispute is being administered.

Article 4: Delivery terms and times in Metropolitan France

4.1 Terms


The products are delivered to the delivery address you have indicated to us during the registration process. Items are shipped within 72 hours, preferably by mail, subject to stock status.

Costs for participation in preparation and shipping

Postal delivery:
All our items are rigorously packaged according to a sustainable development ethic.
Delivery costs are fixed as a flat rate to cover part of the following costs:
– Postal costs (Colissimo, UPS, DHL …) which are determined by the weight of the item.
– The materials necessary for the packaging (depending on the fragility of the object)

Additional insurance is available to the buyer.

4.2 – Shipping times.

All announced deadlines are calculated in working days. The time frames indicated are average deadlines and correspond to the processing, preparation and shipping times of your order (exit warehouses). They run as soon as the order is validated. To this time, it is necessary to add the delivery time of the carrier (Post /Carrier).

4.3 – Delivery times.

The product ordered is delivered by the postal system or by an independent carrier, depending on the nature of the product ordered. The choice of delivery method depends on the weight, volume and value of the items.

From parcel to delivery

You must verify the compliance of the goods delivered at the time of delivery and before signing the carrier’s delivery order.

You must indicate on the delivery voucher and in the form of handwritten reserves accompanied by your signature any anomaly concerning the delivery (damaged product). This verification is considered to be carried out as long as the buyer, or a person authorized by it, has signed the delivery order.

You will also need to report any anomalies by registered mail and confirm your reservations to the carrier within 48 hours of receiving the item or items and send a copy of the item to:

Customer Service
10 moulin de Saint Mars
86210 Bonneuil Matours France


If the products require our return, they must be requested back to our Service within 30 days of shipping.

Any claim made outside this time limit will not be accepted. For a retraction or if you have not received the correct reference, the return of the product can only be accepted for products in their original state (packaging, accessories, notice).

If at the time of delivery, the original packaging is damaged, torn, opened, then you should check the condition of the items. If they have been damaged, you must refuse the parcel and note a reservation on the delivery slip (colis refused because open or damaged).

5th Unpaid items

Payment, regardless of how it is, must be made within 15 days of the end of the sale. In case of non-payment within 15 days and without the buyer’s protests, the contract will be terminated. This will result in an automatic re-sale of the item.


Article 6: Processing parcels not distributed by the supplier

6.1 – Returns under the “refused” ground

You refused your package at the time of delivery

After receiving and accepting your package by our services, a cheque for the amount of your product will be sent to you within 15 days of the acceptance of your return.

You refused the package because it had obvious signs of opening and/or shocks

For products under 30kg: If the package is damaged, torn, opened… you must refuse the package and contact our services in order to inform us. If the supplier responsible for delivering your parcel is the Post Office, you must request a declaration of looting at the time of the refusal.

After receiving and accepting your package by our services, a cheque for the amount of your product will be sent to you within 15 days of the acceptance of your return.

For products over 30 kg: During delivery, in the presence of the driver, before signing the delivery slip, and therefore accepting the package, you must check the condition of the package and your product.

In the case of CONSTATEE AVARIE, you must make a clear reservation on the delivery order. The word “subject to unpacking” is not a characterized reserve and has NO LEGAL VALEUR. It is therefore essential that you accurately describe the condition of the packaging and/or your product. (Ex: Breakage Noises, Open Parcels, Damaged Packaging, Torn… on the bottom right corner, striped product, pressed, on the left flank…). You must also confirm by registered mail these reservations to the carrier within 48 business hours of receiving the item or items, and send a copy of this mail to: PamAgora, Customer Service, 50, Froux -86270 Lesigy by recalling the references to the delivery slip. Please note: Checking the status of your product is considered to be done once the delivery voucher has been signed. Therefore, IN THE case OF NO RESPECT OF CI-DESSUS INDICATIONS, NO RECLAMATION WILL be RECEVABLE.
(Article L.133-3 of the French Commercial Code).

After receiving and accepting your package by our services, a cheque for the amount of your product will be sent to you within 15 days of the acceptance of your return.

6.2 – Returns under the “spoliation” motive


These are the parcels that were not delivered to the customer due to looting: open parcels, traces of shocks, empty parcels…

Processing a return under the “spoliation” reason After receiving and accepting your package by our services, a cheque for the amount of your product will be sent to you within 15 days of the acceptance of your return. It will correspond to the amount of the entire order (product (s) – shipping costs if your order was shipped in a single package).

Article 7: Right of Return

7.1 – Return Procedure and Terms and Conditions

In order to identify and therefore optimally process returns, any product requiring return must be requested back from our services, or risk being refused. The request for return must be made to our customer service.

Upon receipt of the agreement, you have 15 days to return the product to us. After this time, your return will be refused. We advise you to make the return by colissimo followed. Otherwise, if the parcel, sent by you, and returning to our services, did not reach us, you would not be able to launch an investigation with the postal services to ask them to locate it. Please note that any parcels not shipped by us are not our responsibility. Only the sender of the parcel is able to initiate a survey with the postal services. For returns of products over 30 kg, we take care of the removal; After generating your return agreement number, the pick-up carrier will contact you to arrange an appointment.

In order to process your request correctly, please remind us of your order number and full contact information.

Note: Upon receipt, our services will monitor the compliance of the returned product and the reason for return. If the returned product is not compliant, it will be refused by our services and will be sent back to you, at your expense. If your return is made under the wrong reason, your product may be refused and therefore re-exported to you at your own expense. In particular, the reason for return may be requalified. From then on, you will be informed by e-mail and the processing of your return will therefore depend on the new motive.

7.2- Returns for retraction

Return terms

You have 30 working days from the date of your order, to return any item that does not suit you, in its original packaging and in good condition, suitable for its re-marketing and request the exchange or refund without penalty, except the return fee. So you have 30 days to let us know that you want to retract so that our customer service will assign you a return agreement number.

WARNING: No retraction will be accepted if the returned product is unsuitable for re-marketing. Therefore: – The product must be returned in perfect condition, in its original packaging, unsealed, unsealed, undamaged, unmarked…. The product must be accompanied by all its accessories, if not, the product will be returned to you, at your expense.

In order to process your request correctly, please remind us of your order number and full contact information.

Specific conditions for exercising the right to withdraw


Processing your return for retraction
After receiving and accepting your package by our services, a cheque for the amount of your product will be sent to you within 15 days of the acceptance of your return.

Return fee for retraction

The cost of return in the event of a retraction remains the responsibility of the customer.

Article 8: Procedure for returning your parcel

Below is the procedure for returning your package. Please follow this procedure so that our services can process your request. Otherwise, your package will be refused.
1. Carefully prepare and protect your package
2. Be sure to carefully protect the original packaging of your package and especially not to write anything on it.
3. In the case of a withdrawal, if the product has a protective label on the packaging, please do not tear it or try to open the packaging (possible refusal of the return, consult our GTC).
4. Be sure to return the entire original package.
5. Attach with your package a letter with your exact contact details, and recalling your references.
Reservation: The company reserves the right to refuse the package, refund or exchange, if the aforementioned return conditions are not respected (without the return number your package will not be accepted). Upon receipt of this product we will process your return in order to respond as quickly as possible to your wishes.

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